At Soukfy.com, we are committed to delivering your orders safely and promptly. This Shipping Policy explains our shipping process, timelines, charges, and responsibilities.
1. Order Processing
- All orders are processed within 1–3 business days of receiving payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Customers will receive a confirmation email once the order is dispatched, including tracking information if available.
2. Shipping Methods & Charges
- Standard Shipping: Delivered within 5–7 business days. Charges vary based on location and order value.
- Express Shipping (where available): Delivered within 2–3 business days. Additional charges apply.
- Free Shipping: Available on select orders above a minimum purchase value as specified on the website.
- Shipping charges are calculated at checkout based on weight, dimensions, and delivery location.
3. Shipping Zones
We currently ship within India.
- Orders may be restricted to certain remote locations. Customers will be notified if shipping is unavailable.
- International shipping may be available on select products; charges and delivery timelines vary.
4. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email or SMS.
- Customers can track the status of their shipment through our courier partner’s tracking portal.
- Delivery timelines are estimates and may vary due to courier delays or unforeseen circumstances.
5. Delivery Policy
- Orders are delivered to the address provided at the time of checkout.
- Please ensure the shipping address is complete and accurate. Soukfy.com is not responsible for delays or lost packages due to incorrect addresses.
- A valid contact number is required to facilitate delivery.
- In case the customer is unavailable at the time of delivery, the courier partner may attempt a redelivery or leave the package at a nearby pickup point.
6. Cash on Delivery (COD) Orders
- COD orders may incur an additional COD charge as applicable.
- COD orders must be accepted upon delivery. Refusal or cancellation after dispatch may result in account restrictions or charges for return shipment.
7. Shipping Delays
- While we strive to deliver within the estimated timeframe, delays may occur due to natural disasters, strikes, holidays, or courier disruptions.
- Soukfy.com is not liable for delays caused by the courier or external factors beyond our control.
8. Lost or Damaged Packages
- If your order arrives damaged or defective, please follow our Return & Refund Policy and provide supporting documentation (e.g., photos, unboxing video).
- For lost shipments, customers must contact us within 7 days of the estimated delivery date to initiate an investigation.
9. Contact Information
For shipping queries or support:
Email: support@soukfy.com
Phone: [Insert Customer Support Number]