Refund & Returns Policy
Effective Date: [1st Jan 26]
1. Overview
At Soukfy, we strive to provide high-quality products. To maintain smooth operations, we have a strict refund & return policy. Please read carefully before making a purchase.
2. Order Cancellation
- Orders can only be cancelled within 12 hours of placement.
- Orders that are already processed or shipped cannot be cancelled.
3. Returns
- Returns are accepted ONLY for products that are damaged or defective.
- Returns are not accepted for:
- Change of mind
- Wrong size or color preference
- Minor differences in color/appearance due to screen display
Steps to request a return:
- Contact us within 48 hours of receiving the product.
- Provide photo or video proof of the damage/defect.
- Return the product in original packaging if possible.
4. Refunds
- Refunds will be processed only after the product is received and inspected.
- Refunds will be issued to the original payment method.
- Shipping charges are non-refundable.
5. Exchanges
- We do not offer exchanges.
- Any exceptions will be considered at our discretion.
6. Warranty
- Products with manufacturer warranties are covered by the manufacturer only.
- We are not responsible for warranty claims outside our store.
7. Your Responsibility
- Ensure items are checked immediately upon delivery.
- Keep original packaging and labels for return eligibility.
8. Discretion
- We reserve the right to refuse returns or refunds if conditions are not met.
- This policy is designed to protect the business and maintain fair operations.